Refund Policy
1) Do you accept returns?
Returns are accepted as long as they do not exceed 3 days from delivery of the item. The items must be in perfect condition with all tags attached and with no visible signs of wear or tear. The return postage will be paid by the returner.
**Sale items are not eligible for returns.
Please send us a message at hello@freedivingjourney.com with your order number.
2) How long do refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with. Please contact us if it has been more than 14 days.
3) What is your full return policy?
- All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:
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Exclusions apply to promotional items. Sale items are final sale.
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Request(s) for returns are accepted within 3 working days from delivery.
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All items must be returned in their delivered state, along with all of its parts and tags.
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Damaged/defective/wrong items may be exchanged, depending on approval.
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Cancellation of items/orders may be made prior to the completion of orders. Cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase, must get approval.
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The return shipping postage will solely be the responsibility of the buyer.
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The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Freediving Journey.
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The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
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Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.
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Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.
4) What if my item(s) arrive damaged?
If you have received a damaged item, please let us know immediately at hello@freedivingjourney.com and provide an unboxing video as valid proof of the damaged item.