Order, Payment and Shipping Policy
Dear valued customer,
Thank you for your interest in our products. We are delighted that you have added items to your cart. To proceed with your order, please follow these instructions:
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Review Your Cart: Before proceeding to payment, kindly review the items in your cart to ensure accuracy and quantity.
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Payment: Once you have reviewed your cart, click on the “Checkout” or “Proceed to Payment” button. You will be directed to the payment page.
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Account Details: Please provide the necessary information for payment, such as billing and shipping address, and preferred payment method.
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Order Confirmation: Once your order has been successfully submitted, you will receive a confirmation email with the details of your order, including the total amount to be paid.
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Order Settlement:
After receipt of the confirmation email, please pay the corresponding amount and provide valid proof of payment for us to process your order. -
Order Processing: Our team will begin processing your order upon payment confirmation. We will strive to fulfill your order as quickly as possible.
Delivery Options:
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Pick-up in HQ / Class Venue: If you prefer to collect your order from our HQ or Class venue, we will notify you via email or chat when your order is ready for pick-up. Please bring your confirmation email, proof of payment and valid identification for verification.
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Courier Delivery: If you opt for courier delivery, our team will package and dispatch your order to your provided shipping address. You will receive a tracking number to monitor the progress of your delivery. The cost of the shipping fee will be charged on your own account.
Please note that the availability of items and processing time may vary. We will keep you updated about the status of your order and any potential delays.
If you have any questions or require further assistance, please feel free to contact our customer support team. We are here to help.
Thank you again for choosing us. We appreciate your business!
Best regards,
FREEDIVING JOURNEY
hello@freedivingjourney.com